The 6 stages of human response to change

  1. Shock - ‘I don’t believe it!’
  2. Denial - ‘We’ve been through this before
    – it won’t work’
  3. Blame - ‘It’s all their fault’
  4. Self-Blame - ‘I can’t do this or learn these skills’
  5. Bargaining - ‘What if I try this?’
  6. Resolution - adaptation has taken place,
    effective performance occurs.

Management of change questions

The Satir model


There are two broad categories of techniques; the first is associated with creating separation from the issue enabling the issue owner to hear fresh perspectives. The other techniques are based on analytical approaches. Both techniques can be simple or more creative.