How to Handle Complaints

Most complaints are due to miscommunication

  • Communication skills
        • Generic
              • Face to face
              • Telephone skills
        • Anger management
        • Transactional analysis
  • Experiential learning
        • Prevention of complaints
              • GMC advice
              • Complaints procedure
              • Practice management
              • OOH course
        • Complaints within the practice
        • Significant events
        • Teamwork skills
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