|The doctor is not a very good listener, tends to confine questions to one area of concern and does not clarify the reasons for the patient’s visit.
||The doctor is skilful in acquiring information which relates to the patient. The doctor demonstrates interest by his/her manner and willingness to listen without interrupting unnecessarily.
|Has little understanding of this.
||Attempts to do this but is not yet skilful and sometimes runs into difficulty.
||Attempts to do this and is usually successful but recognises his/her limitations.
||Shows interest and is attentive.
||Is willing to take time to listen and does not interrupt unnecessarily.
||Allows patient to express own ideas (especially about the nature of the illness).
||Widens the discussion to make space for the patient’s other concerns.
Notes for raters
This area of behaviour can he assessed only when the rater has spent sometime either directly observing consultations or by the use of audiotape orvideotape recordings.