Appendix A – Professionalism: communication

Professionalism 3: Communication

Main Scale

The doctor sometimes communicates poorly, using words the patients cannot understand or talking in a way that makes them uncomfortable so that he/she cannot effectively reassure or help. The doctor communicates effectively with a wide range of patients, using language with which they are comfortable, and is thus able to comfort and support them.
1 2 3 4 5 6 7 8 9 10
Has little understanding of this. Attempts to do this but is not yet skilful and sometimes runs into difficulty. Attempts to do this and is usually successful but recognises his/her limitations. Perfect


The doctor communicates effectively with:

Rarely Occas
Often Usually
(a) Small children.
(b) Adolescent males.
(c) Adolescent females.
(d) The old.
(e) Socially disadvantaged.
(f) Ethnic minorities.

and, on occasion with:

(g) Aggressive patients.
(h) Angry patients.
(i) Deceptive patients.
(j) Distressed patients.
(k) Disbelieving patients.
(l) Flirtatious patients.
(m) More than one patient at a time.



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