How people respond to change

The 6 stages of human response to change

  1. Shock – ‘I don’t believe it!’
  2. Denial – ‘We’ve been through this before
    – it won’t work’
  3. Blame – ‘It’s all their fault’
  4. Self-Blame – ‘I can’t do this or learn these skills’
  5. Bargaining – ‘What if I try this?’
  6. Resolution – adaptation has taken place,
    effective performance occurs.

Management of change questions

The Satir model


There are two broad categories of techniques; the first is associated with creating separation from the issue enabling the issue owner to hear fresh perspectives. The other techniques are based on analytical approaches. Both techniques can be simple or more creative.

  • Creative problem solving
    This set of processes utilises what are known as creative or `soft’ problem solving techniques. Again, the purpose of these techniques is to enable the issue holder to see their problem from a different vantage point. A number of different processes are described here, these have the benefit of enabling all facets of a problem to be examined. What we are looking for here is to go beyond the analytical aspects and include the technical, factual, human relationships, feelings, beliefs and opinions, perceptions and assumptions as this is likely to be where a new view or approach is required.

    Cognitive psychology

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