5 Seek first to understand… then be understood

Seek to avoid the autobiographical responses

  • Probing
  • Evaluating
  • Advising
  • Interpreting

If it is going wrong, how about “I’m not really trying to understand, can we start again?”

4 developmental stages or empathic listening

  1. Mimic content
  2. Rephrase the content
  3. Reflect feeling
  4. Rephrase the content and reflect feeling

Being understood

  • Ethos: personal credibility
  • Pathos: feeling
  • Logos: logic
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