Negotiation - what works?
- Clarity
- Simplicity
- Visual
- Common ground
- Recognising prior agreements
- What are you prepared to forsake to get to the goal
- Hitting the right level of communications
- Sense of humour
- Maintain relationship
- Empathy
- Adapt to change
- Assertive
- Non-aggressive
- Persistence
- Listen
- Understand the other point of view
- Piecemeal/ stage plan
- Expect to be challenged
- Reinforce positive agreements made already
- Recognise important issues
When stuck
- Reflect on positives
- Time out
- Point out unreasonableness - ask why - understand
What doesn't work
- Not listening
- Negative responses
- Aggression
- Judgmental
Key points
- Be open
- Win-win
- Logic
- Shared goals
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