What are you taking away from the course?
- The importance of my own emotions
- Patient-centredness
- Giving the responsibility back to the patient
- Changing the can of worms to the box of butterflies x2
- Agenda setting x4
- Keywords
- Group process
- Tearing up the MRCGP criteria
- Listening and the opening gambit x2
- Summarising
- Challenging myself
- Use of silence
- The feelings agenda
- Managing anger
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