What do we want to do differently?

• Keeping patient-focussed
• Bringing back to agenda
• Keeping patient concise
• Less interruption
• Time management
• Maintaining a balance
• Repetion / professional noises
• Sharing uncertainty / feelings
• Open vs closed questions
• Don't assume patient's level of knowledge (or what they want)
• Throw-away remarks
• Patient comprehension - max 3 facts
• Ending consultations (politely)
• More self-confidence with uncertainty
• Picking up non-verbal cues
• Understanding / exploring patient agendas
• Negotiation
• Managing embarrassing problems
• Assumptions and preconceptions
• Self-awareness