Home > NVTS > 2004 group

The bad and the good consultation

¬ = areas of specific group need

Bad

No eye contact
No introduction
Closed/direct questions
Putdown
Not listening
Own problems
No ICE
No exploration of problem
Inappropriate management
No safety-netting
Poor closure
Poor time management
No rapport
Sympathy
Dismissive
Collusion

Good

¬Listening
- Active
- Reflection
- Empathy
- Cues
- Non-verbal and paraverbal communication
- Encouragement
- Comfort
- Time and space
Appropriate eye contact
Room setup
¬¬¬¬Signposting
Ideas, concerns and expectations
¬¬¬¬Sharing options
Management plan
¬¬¬¬Checking understanding
Health beliefs
Acknowledging companions
Safety netting
¬¬¬¬Agenda setting
¬¬¬Explanations and how much
¬Summarising
Open questions > closed
Clarification
¬Chunk and check
¬Good time management
Acknowledgement of negative
Developing rapport

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Brad Cheek: last updated Dec 2006
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