What triggers anger
- Self
- Own mood - tired/stressed
- Let yourself down - guilt/shame
- Personality - threshold anger/vulnerability/emotions
- Patient
- Understanding/frustration
- Failure explanation
- Expectations of patient
- Others
- Threatening
- Angry towards you
- Mental illness
- Situation
- Time
- Not listening
- Appropriateness of requests
- Previous experiences
- Self-preservation
- Society
- Emotion
- Experience
- Frustration
- Laugh
- Cynical
- Sulk
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Managing anger
- Recognition of anger in others and in yourself
- Calm
- Education
- Safeguards
- Breaks/space
- Pre-empt problem
- Avoid situation
- Tell someone else
- Share problems
- Share with aggressor
- Discuss anger
- Discuss causes
- Communication
- Reflect own feelings
- Victimised
- Manipulated
- Defensive
- Relaxation
- Apologise
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