Calgary Cambridge: teaching and learning communication skills in medicine

"What is it exactly that you want to teach?"

• Agenda-led outcome-based analysis
  • Principles of agenda-led outcome-based analysis
  • Agenda-led outcome-based analysis in practice
  • Descriptive feedback
  • The SET-GO method
• Building a supportive climate
• The Calgary-Cambridge observation guide to the consultation
  • NEW 2003 Calgary-Cambridge guide to the medical interview - communication process
  • NEW 2003  Calgary-Cambridge guide to the medical interview - communication process (30K .pdf file)
• The enhanced Calgary—Cambridge framework
  • NEW 2003 The Calgary—Cambridge framework
  • NEW 2003 The Calgary—Cambridge framework
• Computer skills for the Calgary-Cambridge observation guide
• Teaching the behavioural tools
  • Evidence to support listening
  • Non-verbal communication
  • Pattern recognition
  • Ideas, concerns and expectations
  • Open questions
• Calgary-Cambridge in more depth
  • A structure to the consultation
  • Rationale for communication skills teaching
  • Methods of analysing the consultation
  • Are there problems in communication between doctors and patients?
  • Is there evidence that communication skills can overcome these problems and make a difference to patients, doctors and outcomes of care?
• Some notes on selected aspects
  • Beginnings
  • How to structure a consultation
  • Understanding the patient's perspective
  • Screening for problems that the patient wishes to discuss
  • Developing rapport
  • What is the research evidence that rapport building skills make a difference to the medical consultation?
  • Research evidence on ending the consultation

"Apparent setbacks, though uncomfortable, are often a prelude to great leaps forward"

Consultation skills teaching log using Calgary-Cambridge model

Communication skills patient questionnaire for evaluation of the doctors skills

Effective Professional Interactions

Skills based communication training

Reference:

• Kurtz SM, Silverman JD, Draper J (1998) Teaching and Learning Communication Skills in Medicine. Radcliffe Medical Press (Oxford)
• Silverman JD, Kurtz SM, Draper J (1998) Skills for Communicating with Patients. Radcliffe Medical Press (Oxford)
• Kurtz S, Silverman J, Benson J, Draper J (2003) Marrying Content and Process in Clinical Method Teaching: Enhancing the Calgary-Cambridge Guides Academic Medicine;78(8):802-809

The information contained here is copyright and used with permission.

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 Brad Cheek: 28 December, 2006

• Brad Cheek: last updated Dec 2006
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