Patient Advice and Liaison Service

North of Tyne PALS – working with NHS Trusts in Newcastle, North Tyneside and Northumberland.

We're here to help

When you need advice, have concerns, or don't know where to turn.

As a patient, relative or carer sometimes you may need to turn to for on-the-spot help, advice and support. This is where the Patient Advice and Liaison Service comes in.

We provide on-the-spot advice and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS.

The Patient Advice and Liaison Service focuses on improving the service to NHS patients.

The service aims to:

• advise and support patients, their families and carers
• provide information on NHS services
• listen to your concerns, suggestions or queries
• help sort out problems quickly on your behalf

We act independently when handling patient and family concerns, liaising with staff, managers and where appropriate, relevant organisations, to negotiate immediate or prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

The service is confidential and can be contacted on

Freephone 0800-032-02-02

North of Tyne PALS – working with NHS Trusts in Newcastle, North Tyneside and Northumberland.