Staff at Well Close Square Surgery

Mrs Hilary Lock

Qualifications

Roles and responsibilities

Mrs Shirley Johnston

Reception manager

Qualifications

• October 1987 Learning experience for reception staff.
• November 1989 Practice Receptionists Programme PRPI.
• March 1999 Communication skills.

Roles and responsibilities

• In my role as reception manager, I endeavour to provide a pleasant and efficient working environment from where, as members of a primary health care team, it is possible to promote a quality service to patients for continuing health care.

Mrs Margaret Forester

Receptionist/Appointments/Smears

Qualifications

• 1989 Practice Receptionist Programme Part I.
• 1991 Practice Receptionist Programme Part II.

Roles and responsibilities

• I work as a receptionist as part of the PHCT with extra responsibility for maintaining doctors' appointment books, sending out appointments for the cervical smear clinics.

Mrs Janet Wood

Receptionist/secretary

Qualifications

• March 1980 RSA 1 typewriting with credit.
• RSA shorthand.
• O'Level English language.
• November 1989 Practice receptionist programme Part I.
• May 1991 Practice receptionist programme Part II

Roles and responsibilities

• As part of the primary health care tea, to give our patients the best possible care and attention at all times.
• To perform my role as a medical receptionist as efficiently and sensitively as I possibly can.

Mrs Norma Wilson

Receptionist/Maternity

Qualifications

• 1989 Practice Receptionist Programme Part I.
• 1991 Practice Receptionist Programme Part II.
• 1999 First Aid.

Roles and responsibilities

• As a receptionist my role is to act as a liaison between the patient and doctor, to ensure that the needs of the patient are dealt with in a quick, efficient manner. I aim to treat everone in a courteous, friendly way and help to create a happy working environment.

Mrs Gillian Dawson

Receptionist

Qualifications

• 1980 O Level English language English literature Latin History Sociology French
• 1996 A Level English language English literature History

Roles and responsibilities

• To ensure that all letters and results are filed in patients' records .
• To deliver and collect internal mail between Berwick Infirmary and surgery.
• To post all external mail.
• To sort out patients' specimens and send to laboratories.
• To answer telephone enquiries and make appointments for patients.
• To take messages to and from doctors.

Mrs Linda Brown

Filing clerk/receptionist

Roles and responsibilities

• My role and responsibility as a filing clerk must ensure total patient confidentiality, correct filing of patient records and all confidential correspondence.

Mrs Kate Curry

Reception

Qualifications

Roles and responsibilities

Mrs Cheryl Bain

Filing clerk

Qualifications

• RSA Typing I, II, III
• RSA Word Processing I, II, III
• I.T. Cambridge Certificate
• Currently doing ECDL (European Computer Driving Licence)

Roles and responsibilities

My work includes filing letters, results, etc in patients' notes, emptying doctors' work baskets and recording specimens for analysing.

I visit Berwick Infirmary daily to delivery and receive mail, answer the telephone and generally help all reception staff.

I can also make good tea and coffee

Mrs Ruth Taylor

Filing clerk

Qualifications

Roles and responsibilities

Mrs Gayle Renton

Appointments Clerk

Qualifications

Roles and responsibilities

Mrs Dorothy Campbell

Secretary

Qualifications

• NCTE Shorthand, typewriting, book-keeping, english, mathematics.
• RSA Shorthand.
• AMSPAR Diploma of Association of Medical Secretaries.
• SCOTVEC Computing.
• SCOTVEC Word processing.

Roles and responsibilities

• Medical secretary to Drs Lowe, Smith, Watson, Bromly & Wooding.

Mrs Anne Kossman

Admin/Secretary

Qualifications

• June 1981 7 O Levels.
• June 1983 2 A Levels.
• June 1983 AMSPAR - Diploma of Association of Medical Secretaries Scottish National Certificate in Secrtarial Studies.
• Sept 1991 "German as a Foreign Language" (with honours).

Roles and responsibilities

• Medical secretary to Dr Cheek.
• Updating patient's electronic records using System 6000.
• Smear recall system for all female patients between 20 and 64 Item of service claims to health authorities.
• Computer security and back-up.
• Child health care - ensuring all child health milestones are entered onto computer

Mr Stephen Walsh

IT Manager

Qualifications

• GSCE English Mathematics Dual Award Scient (2 GCSEs) Geography.
• AEB Passes Computer Awareness.
• Further Education MARI Computer Training 1991/1994 Information technology/business skills YT course where I learned a vast amount of computer packages and basic office skills and I also worked to gain the following qualifications.
• City & Guilds information technology scheme:
  • 7261/412 Health & safety
  • 7261/212 Introductory computers and computing
  • 7261/411 Office practice and organisation
  • 7261/420 Elementary wordprocessing
  • 7261/421 Elementary database
  • 7261/422 Spreadsheet methods I
  • 7261/440 Workprocessing III
  • 7261/441 Relational database methods and programming III
  • 7261/442 Spreadsheet methods III
• City & Guilds diploma in computer applications (Level II VQ)
• City & Guilds diploma in business and office technology (Level II VQ)
• City & Guilds advanced diploma in computer applications (Level III VQ)
• City & Guilds advanced diploma in business and office technology (Level III VQ)

Roles and responsibilities

• Patient registration: dealing with all incoming and outgoing patients.
• Laboratory test and x-ray results: making sure that results get entered on the computer as soon as they arrive at the surgery.
• Child immunisations: making sure a complete records of child immunisations is kept on computer.
• Updating patients computer records.
• Dealing with any on-site computer problems.
• Computer security and back-up.

Mr Jonathan Gray

Reception/admin

Qualifications

• GCSE grades A-C June 1997 
  • English Language 
  • English Literature 
  • Mathematics 
  • Geography
  • Business Studies
  • Information Technology
  • Science (Dual award)
    CDT
  • French
• A-Level grades A-C June 1999
  • Geography
  • Business
  • Computing

Roles and responsibilities

• Making appointments over the telephone and at the front desk
• Filing letters, results, etc. in patients' notes
• Scanning letters from doctors and consultants into patients' computer file
• Entering child vaccinations, hospital admissions etc. into the patient records
• Keeping patients' details up to date both on the computer and on file (e.g. changes of address)

Mrs Grace Robertson

Domestic services

Mrs Kathleen Waugh

Domestic services